Return Window

We accept returns within 30 days of the date you received your order. Requests made after this window will not be accepted.

Eligibility Conditions

To qualify for a return, items must be:

• Unworn and unused
• In their original condition with all tags attached
• In the original packaging
• Accompanied by proof of purchase (receipt or order confirmation)

Non-Returnable Items

The following items are not eligible for return:

• Sale items and gift cards
• Custom or personalized products
• Personal care goods
• Perishable goods or hazardous materials

If you're unsure whether your item qualifies, please contact us before initiating a return.

How to Initiate a Return

1. Email us at support@rqfashion.com with your order number and reason for return.
2. Wait for our confirmation and return instructions — do not send items back without prior approval.
3. Ship the item back following the instructions provided.

Return Shipping Costs

Return shipping is the buyer's responsibility, unless the item is faulty, damaged, or incorrect — in which case we will cover the cost and provide a prepaid return label.

Damages & Incorrect Items

Please inspect your order upon delivery. If you receive a defective, damaged, or wrong item, contact us immediately at support@rqfashion.com so we can resolve it promptly.

Exchanges

We do not offer direct exchanges. The fastest way to get the right item is to return your original order (once approved) and place a new order separately.

Refund Process

Once we receive and inspect your return, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or card issuer to post the credit.

If 15 business days have passed since your return was approved and you haven't received your refund, please contact us at support@rqfashion.com.

Contact Us

For any return or refund enquiries, reach us at support@rqfashion.com. We aim to respond within 1–2 business days.